Claims Consultant

Claims Consultant

This is your opportunity to join a Global Insurance company with a great team culture! Our client is currently navigating an exciting period of change regarding how they manage their claims, and are looking for resilient, detail-oriented professionals to join the team to support their members through this transition.

Key Responsibilities

• System Updates: Execute manual workarounds and administrative tasks with 100% accuracy.
• Phone Advocacy: Provide empathetic support via inbound and outbound calls.
• Problem Solving: Resolve complex claims issues and conflicts with a customer-first mindset.
• Compliance: Maintain strict adherence to company policy and regulatory standards.

What We’re Looking for in You

• Admin & Phone Ready: Comfortable with a heavy administrative start before transitioning into a high-volume phone environment.
• Customer-Centric: A genuine passion for helping others—whether via a professional email or a supportive phone call.
• Detail-Focused: You understand that accuracy is vital for a seamless member experience.
• Adaptable & Resilient: You stay focused during repetitive tasks and maintain a positive attitude during periods of change.
• Tech Savvy: Strong computer literacy and the ability to learn new systems quickly.

Benefits

• Rate: $40.56 per hour + Superannuation.
• Hours: 9am–5pm, Monday–Friday (37.5 hours per week).
• Culture: Social events, supportive management, and a great team environment.
• Opportunity: Gain unique project-based experience within a global organisation.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.